Competency Profile Chart (CPC)
Nama NOSS : Inbound Customer Engagement Operations
Kod NOSS : IT-100-2:2013
Tahap : 2
Memaparkan 1-6 daripada 6 items.
| Bil | Competency | Tajuk Competency Unit (CU) | Lihat Terperinci |
|---|---|---|---|
| 1 | Core | INBOUND PROCESS MANAGEMENT | Job Description (JD) |
| 2 | Core | INBOUND CONTACT CENTRE TECHNOLOGY | Job Description (JD) |
| 3 | Core | INBOUND CONTACT MANAGEMENT | Job Description (JD) |
| 4 | Core | STRESS MANAGEMENT (INBOUND & OUTBOUND) | Job Description (JD) |
| 5 | Core | INBOUND SELF MANAGEMENT | Job Description (JD) |
| 6 | Elektif | INBOUND OPERATIONS MONITORING | Job Description (JD) |