Job Description (JD)
| Nama Program | DIAGNOSTIK ELEKTRIK AUTOMOTIF [G452-011-5:2025] |
|---|---|
| Kod CU | G452-011-5:2025-C05 |
| Competency | Core |
| Tajuk CU | Manage customer relation. |
| Penerangan CU | Manage customer relation describes the competency to effectively manage customer relationships in the context of automotive maintenance and repair services by demonstrating strong communication and problem-solving skills ensuring that customer concerns are addressed promptly and professionally. The person who is competent in this CU should be able to handle customer complaint, facilitate tribunal case and organise customer outreach program. The outcome of this CU is enhancing the customer satisfaction and retention by effectively managing customer relations. It ensures that customer complaints are addressed efficiently, disputes are resolved professionally, and outreach initiatives help to strengthen the relationship between the service provider and the customer. |
| Tempoh Latihan | 80 |
| Objektif Pembelajaran | The learning objectives of this competency are to enable the trainees to enhance customer satisfaction and retention by effectively managing customer relations in order to ensure customer complaints are addressed efficiently, disputes are resolved professionally, and outreach initiatives help to strengthen the relationship between the service provider and the customer. Upon completion of this competency unit, trainees should be able to: 1. Handle customer complaint. 2. Facilitate tribunal case. 3. Organise customer outreach program. |
| Pra-Syarat | Not Available |