Competency Profile Chart (CPC)
Nama NOSS : Pengurusan Pengalaman Pelanggan
Kod NOSS : M702-001-5:2019
Tahap : 5
Memaparkan 1-5 daripada 5 items.
| Bil | Competency | Tajuk Competency Unit (CU) | Lihat Terperinci |
|---|---|---|---|
| 1 | Core | CUSTOMER EXPERIENCE MANAGEMENT PLANNING & POLICY DEVELOPMENT | Job Description (JD) |
| 2 | Core | CUSTOMER EXPERIENCE OPERATION MANAGEMENT | Job Description (JD) |
| 3 | Core | CUSTOMER EXPERIENCE INFORMATION SYSTEMS AND ANALYTICS MANAGEMENT | Job Description (JD) |
| 4 | Core | ORGANIZATION CHANGE MANAGEMENT | Job Description (JD) |
| 5 | Core | CUSTOMER EXPERIENCE DEPARTMENTAL MANAGEMENT | Job Description (JD) |