Competency Profile Chart (CPC)
Nama NOSS : Khidmat Sokongan Operasi Pengalaman Pelanggan
Kod NOSS : M702-001-2:2019
Tahap : 2
Memaparkan 1-5 daripada 5 items.
| Bil | Competency | Tajuk Competency Unit (CU) | Lihat Terperinci |
|---|---|---|---|
| 1 | Core | CUSTOMER EXPERIENCE DATA PROCESSING | Job Description (JD) |
| 2 | Core | CUSTOMER NEEDS & REQUIREMENTS IDENTIFICATION | Job Description (JD) |
| 3 | Core | CUSTOMER FEEDBACK HANDLING | Job Description (JD) |
| 4 | Core | CUSTOMER EXPERIENCE ADMINISTRATION (CEA) SUPPORT FUNCTIONS | Job Description (JD) |
| 5 | Core | FRONTLINE SERVICE ACTIVITIES | Job Description (JD) |