Job Description (JD)
Nama Program | Sokongan Perkhidmatan Kaunseling (Teknikal dan Pentadbiran) [CC-021-3:2016] |
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Kod CU | CC-021-3:2016-C01 |
Competency | Core |
Tajuk CU | COUNSELLING SERVICES SUPPORT RECEPTION |
Penerangan CU | Counselling Services Support Reception describes the activities at the reception counter. It is important to provide comfort, warm and safe atmosphere to the clients at reception including the reception area set up, personnel attire, welcoming body gesture and facial expression. The personnel who are competent in this CU shall be able to prepare client’s reception requirements, attend client’s arrival, handle client’s enquiry, arrange client’s appointment and coordinate counselling session schedule. The outcome of this competency is to ensure that counselling support reception services is conducted therapeutically in accordance with the company’s standard operating procedure (SOP) and confidentiality policies. |
Tempoh Latihan | 352 |
Objektif Pembelajaran | LEARNING OUTCOME The outcome of this competency is to enable the personnel to perform the counselling support reception services therapeutically in accordance with the company’s standard operating procedure (SOP) and confidentiality policies. Upon completion of this competency unit, trainees will be able to:- • Prepare client’s reception requirements • Attend client’s arrival • Handle client’s enquiry • Arrange client’s appointment • Coordinate counselling session schedule |
Pra-Syarat | 0 |