Competency Profile Chart (CPC)
Nama NOSS : Support Customer Engagement Operations
Kod NOSS : IT-102-2:2013
Tahap : 2
Memaparkan 1-7 daripada 7 items.
| Bil | Competency | Tajuk Competency Unit (CU) | Lihat Terperinci |
|---|---|---|---|
| 1 | Core | QUALITY TRANSACTION MONITORING | Job Description (JD) |
| 2 | Core | CUSTOMER SURVEY MANAGEMENT | Job Description (JD) |
| 3 | Core | FORECASTING & SCHEDULING MANAGEMENT | Job Description (JD) |
| 4 | Core | TRAINING & DEVELOPMENT | Job Description (JD) |
| 5 | Core | TECHNOLOGY SUPPORT MONITORING | Job Description (JD) |
| 6 | Core | REPORTING & ANALYSIS | Job Description (JD) |
| 7 | Elektif | SUPPORT OPERATIONS MONITORING | Job Description (JD) |