Senarai Kursus
Memaparkan 1-4 daripada 4 items.
| # | Nama Kursus | Jumlah Hari Bekerja | Penerangan Kursus |
|---|---|---|---|
| 1 | OPERASI KAUNTER HADAPAN | 40 | Kursus ini adalah direka untuk mendedahkan perantis dengan servis operasi harian kaunter hadapan yang meliputi bidnag tugas Front Office Telephone Services, Front Desk Operation, Concierge Services, Guest Service Operation, dimana tugas - tugas kerja adalah seperti Handle guest request, Handle emergency call, Maintain hotel telephone directory, Monitor Private Automatic Branch Exchange (PABX) system, Prepare front desk operation requirements, Take over cash float, Assign room to arrival guest, Carry out cashiering activities, Identify concierge services requirement, Arrange concierge services activities. |
| 2 | OPERASI PENGEMASAN | 40 | KURSUS INI DIREKA UNTUK MEMBERI PEMAHAMAN DAN MENINGKATKAN KEMAHIRAN PERANTIS DALAM BIDANG OPERASI PENGEMASAN SEPERTI GUEST ROOM CLEANING, HOUSEKEEPING GUEST SERVICES, PUBLIC AREA & FACILITY MAINTENANCE,MINI BAR SERVICES. IA JUGA MERANGKUMI SEMUA PROSES YANG MELIBATKAN BIDANG INI SEPERTI PERFORM PRE CLEANING, BATHROOM CLEANING , LINEN COLLECTION, HANDLE LOST AND FOUND ITEM AND ETC. |
| 3 | OPERASI SERVIS MAKANAN & MINUMAN | 40 | KURSUS MODUL INI DIREKA UNTUK MENDEDAHKAN PERANTIS TERHADAP JOB AND TASK SEPERTI F&B Safety, Health, Hygiene and Sanitation Practice,F&B Pre-Preparation Operation (Mise-en-place), F&B Guest Order Handling, F&B serving yang memperkenalkan konsep asas kerja seperti Identify safety, health, hygiene and sanitation practices requirements,Carry out wiping & polishing of tools, tableware and equipment,Set up banquet event, Set up restaurant operation, Carry out guest welcoming., Present menu to guest, Identify guest food and beverage, Serve guest food and beverage and etc |
| 4 | PENYELIAAN OPERASI PENGEMASAN | 40 | KURSUS INI DIREKA UNTUK MEMBERI PEMAHAMAN DAN MENINGKATKAN KEMAHIRAN PERANTIS DALAM BIDANG PENYELIAAN OPERASI PENGEMASAN SEPERTI Housekeeping Quality Inspection, Housekeeping VIP Services, Housekeeping Inventory & Stock Control, Housekeeping Preventive Maintenance, Housekeeping Staff Administration yang merangkumi how to Perform guest room quality inspection, Perform public area qualityinspection, Check VIP services assignment, Attend VIP services requirements, Determine preventive maintenance schedule checklist and etc |