Job Description (JD)
| Nama Program | Pengurusan Pengeluaran Plastik [MC-100-5:2012] |
|---|---|
| Kod CU | MC-100-5:2012-C02 |
| Competency | Core |
| Tajuk CU | CUSTOMER AND AUTHORIZATION/ REGULATORY BODY RELATION MANAGEMENT |
| Penerangan CU | This competency unit describes the Customer And Authorization/ Regulatory Body Relation Management. The personnel responsible to manage and liaise customer and authorization/statutory bodies’ personnel in charge in order to meet customer satisfaction and comply the authorization/body requirements. The person who is competent in this competency unit shall be able to interpret and analyse customer and authorization bodies requirements, build up good rapport with customer and authorization/regulatory bodies personnel in charge, response to all requirements ethically and ensure the customer satisfaction and authorization/ regulatory bodies compliances. The outcome of this competency is to comply with authorization/statutory bodies’ requirements to ensure operation of production runs smoothly, achieved production target and customer satisfaction in accordance with Standard Operating Procedure. The personnel who are to be competent in this competency must in prior have the following competencies: • Interpersonal skills |
| Tempoh Latihan | 310 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to ensure operation of production runs smoothly, achieved production target and customer satisfaction in accordance with Standard Operating Procedure and comply with customer and all authorization /statutory bodies’ requirements. Upon completion of this competency unit, trainees will be able to:- Assess project / business requirements Establish project / business customer relationship Liaise with customer on project / business requirements Liaise with authority / regulatory / statutory bodies requirements Monitor customer satisfaction and authority / regulatory / statutory bodies compliances |
| Pra-Syarat | 0 |