Job Description (JD)
| Nama Program | Operasi Kenderaan Profesional [TP-320-3:2012] |
|---|---|
| Kod CU | TP-320-3:2012-C04 |
| Competency | Core |
| Tajuk CU | FLEET CUSTOMER SERVICE ACTIVITIES |
| Penerangan CU | The CU title describes the competency in Fleet Customer Service Activities. He or She is responsible in serving customer needs and ensuring satisfaction of services provided according to SOP. The person who is competent in this CU shall be able to perform customer service, identify customer needs, monitor customer satisfaction and prepare customer service report. The outcome of this competency is excellent fleet customer service activities delivered to customer satisfaction and company standard. |
| Tempoh Latihan | 182 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to serve customer needs and ensure satisfaction of services provided. Upon completion of this competency unit, trainees will be able to: • Perform customer service • Identify customer needs • Monitor customer satisfaction • Prepare customer service report |
| Pra-Syarat | 0 |