Job Description (JD)
| Nama Program | Agriculture & Agro Based Product Sales & Marketing [AF-015-3:2013] |
|---|---|
| Kod CU | AF-015-3:2013-C06 |
| Competency | Core |
| Tajuk CU | CUSTOMER SERVICES |
| Penerangan CU | The CU title describes the competency in customer services. He or She is the person responsible in ensuring customers’ satisfaction before, during and after sales. The person who is competent in customer services shall be able to visit outlet by schedule, carry out customer service activities, schedule sales review, evaluate customer satisfaction and prepare customer service report. The outcome of this competency is to enhance the level of customer satisfaction and sustainability in compliance with company requirement and customer needs. |
| Tempoh Latihan | 60 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to responsible on the service to customers before, during and after a purchase. Upon completion of this competency unit, trainees will be able to: - Visit outlet by schedule Carry out customer service activities Schedule sales review Evaluate customer satisfaction Prepare customer service report |
| Pra-Syarat | 0 |