Job Description (JD)
| Nama Program | Outbound Customer Engagement Operations [IT-101-2:2013] |
|---|---|
| Kod CU | IT-101-2:2013-E01 |
| Competency | Elektif |
| Tajuk CU | OUTBOUND OPERATIONS MONITORING |
| Penerangan CU | This Competency Unit title describes the competency in outbound operations monitoring. He / She is responsible in defining the outbound event, forecasting outbound interaction, responding to manpower shortage in the organization, assisting team leader and motivating peers/CEPs to achieve business goals /desired results. The person who is competent in this competency shall be able to perform analysis trending for outbound, perform workforce management (WFM) and monitor busines goals achievement. The outcome of this competency is to monitor outbound customer engagement operations for enhancing team efficiency and quality and achieved business goals as per guideline. |
| Tempoh Latihan | 27 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to monitor outbound customer engagement operations for enhancing team efficiency and quality and achieved business goals as per guideline. Upon completion of this competency unit trainees will be able to:- 1. Perform Analysis Trending for Outbound 2. Perform Work Force Management (WFM) 3. Monitor Business Goals Achievements |
| Pra-Syarat | 0 |