Job Description (JD)
| Nama Program | Inbound Customer Engagement Lead [IT-100-3:2013] |
|---|---|
| Kod CU | IT-100-3:2013-E01 |
| Competency | Elektif |
| Tajuk CU | INBOUND MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in Inbound Management. He / She is responsible in managing resources, executing change management, evaluate technology advancements according to standard operating guidelines. The person who is competent in this CU shall be able to manage resources in a contact center, manage operational changes, evaluate technology advancements and perform benchmarking for performance excellence. The outcome of this competency is whereby the person is enabled to manage resources, changes, evaluate technology and conduct performance benchmarking in the contact center. |
| Tempoh Latihan | 20 |
| Objektif Pembelajaran | The person who is competent in this CU shall be enabled to manage resources, changes, evaluate technology and conduct performance benchmarking in the contact centre upon completion of this competency unit:- 1. Manage Resources in a Contact Centre. 2. Manage Inbound Operational Changes. 3. Evaluate Inbound Technology Advancements. 4. Analyze Benchmarking for Performance Excellence. |
| Pra-Syarat | 0 |