Job Description (JD)
| Nama Program | Inbound Customer Engagement Lead [IT-100-3:2013] |
|---|---|
| Kod CU | IT-100-3:2013-C06 |
| Competency | Core |
| Tajuk CU | INBOUND FACILITATION MANAGEMENT |
| Penerangan CU | This competency unit title describes the competency in Inbound Facilitation Management. He / She is responsible to delegate tasks, present reports and analysis, conduct briefings and meetings, participate in company activities and motivate team to improve performance. The person who is competent in this competency shall be able to conduct inbound briefing sessions to a team, conduct and arrange meetings between inbound team and superior, present report analysis to a team, superior and client, and facilitate knowledge sharing sessions among inbound teams The outcome of this CU is information facilitation is properly managed. |
| Tempoh Latihan | 28 |
| Objektif Pembelajaran | The person who is competent in this competency shall be able to ensure information facilitation is properly managed. Upon completion of this competency unit, trainees will be able to:- Conduct inbound briefing sessions to a team Arrange and conduct meetings between inbound team or with operations management Present report analysis to inbound team, superior and client Facilitate knowledge sharing session among inbound teams |
| Pra-Syarat | 0 |