Job Description (JD)
| Nama Program | Inbound Customer Engagement Lead [IT-100-3:2013] |
|---|---|
| Kod CU | IT-100-3:2013-C03 |
| Competency | Core |
| Tajuk CU | INBOUND REPORT ADMINISTRATION & ANALYSIS |
| Penerangan CU | This Competency Unit title describes the competency in Inbound Report Administration & Analysis. He / She is responsible in report administration, maintain the database and analysis the report. The person who is competent in this competency shall be able to identify and gather inbound information, generate inbound report, and analyze inbound performance statistic. The outcome of this competency enables accurate generation and analysis of reports for successful operation management. |
| Tempoh Latihan | 21 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to enables accurate generation and analysis of reports for successful operation management. Upon completion of this competency unit, trainees will be able to:- Identify and gather inbound report information. Generate inbound report. Analyze inbound performance statistic. |
| Pra-Syarat | 0 |