Job Description (JD)
| Nama Program | Inbound Customer Engagement Operations [IT-100-2:2013] |
|---|---|
| Kod CU | IT-100-2:2013-C04 |
| Competency | Core |
| Tajuk CU | STRESS MANAGEMENT (INBOUND & OUTBOUND) |
| Penerangan CU | This Competency Unit title describes the competency in stress management (inbound and outbound). He / She is responsible in understanding, managing and avoiding stress at the contact center. The person who is competent in this CU shall be able to understand stress and manage stress in Contact Center. The outcome of this CU is the personnel enable to manage stress effectively and cope with the work environment. |
| Tempoh Latihan | 27 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to manage to manage stress effectively at work place and cope with the work environment. Upon completion of this competency units, trainees will be able to :- 1. Determine stress at Contact Centre. 2. Manage stress at Contact Centre 3. Overcome stress at Contact Centre |
| Pra-Syarat | 0 |