Job Description (JD)
| Nama Program | Inbound Customer Engagement Operations [IT-100-2:2013] |
|---|---|
| Kod CU | IT-100-2:2013-C03 |
| Competency | Core |
| Tajuk CU | INBOUND CONTACT MANAGEMENT |
| Penerangan CU | This competency unit title describes the competency in inbound contact management He / She is responsible in handling the inbound interactions received effectively according to the guidelines The person who is competent in this CU shall be able to follow inbound interactions dos and Don’ts, practice inbound interaction handling skills, apply inbound interaction communication etiquettes, implement inbound interaction effective communications and apply inbound interaction exceptional communications. The outcome of this CU is the customer enables interaction being handled efficiently as per requirement. |
| Tempoh Latihan | 143 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to enable the customers’ interaction been handled efficiently, effectively and meet the required quality standards. Upon completion of this competency unit, trainees will be able to:- 1. Execute inbound interactions Dos and Don’ts 2. Apply inbound interaction handling skills. 3. Apply inbound interaction communication etiquettes. 4. Implement inbound interaction effective communications. 5. Apply inbound interaction exceptional communications |
| Pra-Syarat | 0 |