Job Description (JD)
| Nama Program | Inbound Customer Engagement Operations [IT-100-2:2013] |
|---|---|
| Kod CU | IT-100-2:2013-C02 |
| Competency | Core |
| Tajuk CU | INBOUND CONTACT CENTRE TECHNOLOGY |
| Penerangan CU | This Competency Unit title describes the competency in inbound contact centre technology. He / She are responsible in navigating the inbound Handling System related to inbound contact centre technology. The person who is competent in this CU shall be able to navigate telephony system and navigate CRM system. The outcome of this CU is the individual enables to navigate technology in inbound contact centre operation. |
| Tempoh Latihan | 22 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to to navigate technology in inbound contact centre operation. Upon completion of this competency units, trainees will be able to :- 1. Navigate telephony system 2. Navigate CRM system |
| Pra-Syarat | 0 |