Job Description (JD)
| Nama Program | OPERASI JUALAN DAN PEMASARAN PRODUK BERASASKAN PERTANIAN [A016-003-3:2020] |
|---|---|
| Kod CU | A016-003-3:2020-C05 |
| Competency | Core |
| Tajuk CU | Agriculture and Agro-Based Product Sales and Marketing After Sales Services |
| Penerangan CU | Agriculture and Agro-Based Product Sales and Marketing After Sales Services describes the competency in ensuring customers’ satisfaction after sales. The person who is competent in this CU should be able to perform customer visit, implement customer loyalty programme, respond customer feedback, evaluate after sales services and prepare after sales services documentations.The outcome of this CU is customer satisfaction enhancement and business sustainability in compliance with company requirements and customer needs. |
| Tempoh Latihan | 220 |
| Objektif Pembelajaran | The learning outcomes of this competency are to enable the trainees to customer satisfaction enhancement and business sustainability in compliance with company requirements and customer needs. Upon completion of this competency unit, trainees should be able to: 1. Perform customer visit. 2. Implement customer loyalty programme. 3. Respond customer feedback. 4. Evaluate after sales services. 5. Prepare after sales services documentations. |
| Pra-Syarat | 0 |