Job Description (JD)
| Nama Program | Pentadbiran Perkhidmatan Haiwan Perosak [LE-050-4:2013] |
|---|---|
| Kod CU | LE-050-4:2013-C03 |
| Competency | Core |
| Tajuk CU | PEST MANAGEMENT CUSTOMER SERVICE |
| Penerangan CU | Pest management customer service is to ensure above-and-beyond pest control services rendered to customer in accordance with establishment’s Standard Operating Procedures (SOP) and establishment’s policy. Quick response to customer enquiries and the arts of managing customer complain are critical in maintaining customer satisfaction. The personnel who are competent in pest management customer service shall be able to identify pest control customer services requirement, handle customer special request, manage customer complain, evaluate pest control customer services effectiveness and report customer services management activities. The outcome of this competency is to develop competent manpower in customer service management. |
| Tempoh Latihan | 140 |
| Objektif Pembelajaran | Pest management customer service is to ensure above-and-beyond pest management services rendered to customer in accordance with establishment’s Standard Operating Procedures (SOP) and establishment’s policy. Quick response to customer enquiries and the arts of managing customer complain are critical in maintaining customer satisfaction. The personnel who are competent in pest management customer service shall be able to: · Identify pest management customer service requirement · Handle customer special request · Manage customer complain · Evaluate pest management customer service effectiveness; and · Report pest management customer service activities |
| Pra-Syarat | 0 |