Job Description (JD)
| Nama Program | Penyeliaan Sokongan Penjagaan Kesihatan [MP-083-3:2013] |
|---|---|
| Kod CU | MP-083-3:2013-C05 |
| Competency | Core |
| Tajuk CU | HEALTHCARE HOSPITALITY AND RECREATION SERVICES |
| Penerangan CU | Healthcare Hospitality And Recreation Services competency unit is an activity to provide customers with various services such as concierge, Food &Beverages, organize customers’ amenities and facilities,and assist customer during their recreation/fitness activities. This will result customer to have the fullest comfort during their stay and engage into recreation/fitness activities. The objective of this competency is to provide excellent services for customer’s better and quick recovery. The person who is competent in this competency unit shall be able tocheck customer needs, organize customer portering services, prepare customer for admission, organize customer accommodation, arrange value add concierge services such as hearse services, flower bouquet arrangement and event greetings, organisestay-in customer food & beverage according to food culture and diet requirement, arrange customer fitness and therapeutic recreation activitiesunder supervision of qualified personnel andreport on hospitality and recreation services performance in accordance with Customer Service Charter, Standard Operation Procedure. |
| Tempoh Latihan | 100 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to provide excellent services for customer better and quick recovery. Upon completion of this competency unit, trainees will be able to:- • Check customer needs • Organise customer portering services • Prepare customer for admission • Organise customer accommodation • Arrange concierge services • Organise stay-in customer/client food and beverage • Arrange customer fitness and therapeutic recreation activities • Prepare hospitality and recreation services performance report |
| Pra-Syarat | 0 |