Job Description (JD)
| Nama Program | Penyeliaan Sokongan Penjagaan Kesihatan [MP-083-3:2013] |
|---|---|
| Kod CU | MP-083-3:2013-C03 |
| Competency | Core |
| Tajuk CU | CUSTOMER INFORMATION AND RECORDS SERVICES |
| Penerangan CU | Customer Information and Records Servicescompetency unit is the process of consolidating and handling customer information (contact details, customer valuation data, etc.) from all available sourcesthrough various interactions. The customers’ information is stored in electronic system such as Health Management Information System (HMIS). The services comprises of data validation and authentication, search and retrieval of customer data, and adherence to healthcare data handling procedure and company’s policies. The objective of this competency unit is to ensure that all relevant departments in the company have updated database to the most current and complete view of customer information. The person who is competent in this competency unit shall be able to checkand consolidate customer profile and other information such as customers’ insurance coverage, and personal profile to be key in the data into Health Management Information System (HMIS), carry out healthcare data transaction, maintain customer database in accordance with companies’ policies , Standard Operating Procedures, International Health Regulation 2005 (IHR), Malaysian Law Private Healthcare Facilities And Services Act 1998and code of ethic and confidentiality on customer’s information. |
| Tempoh Latihan | 100 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to ensure that all relevant departments in the company have updated database to the most current and complete view of customer information. Upon completion of this competency unit, trainees will be able to:- • Check customer information • Carry out customer information consolidation • Carry out healthcare data transaction • Maintain customer database |
| Pra-Syarat | 0 |