Job Description (JD)
| Nama Program | Penyeliaan Sokongan Penjagaan Kesihatan [MP-083-3:2013] |
|---|---|
| Kod CU | MP-083-3:2013-C01 |
| Competency | Core |
| Tajuk CU | HEALTHCARE CUSTOMER RELATION SERVICES |
| Penerangan CU | Healthcare Customer Relation Services competency unit is the provisions of services to healthcare customer before, during and after purchase of product/ enrol services. The customer relation services are a series of activities performed to build up and maintain good relationship, serve new or existing customer by understanding and complying the customers’ healthcare requirements and expectations. Theobjective of this competency is to response customer’s requirements ethically and ensurestheir satisfaction and return for services. The person who is competent in this competency unit shall be able to perform front desk task such as welcoming and greeting new or existing customers, coordinate customer appointment by assigning them to correct responsible person/department in charge, facilitatecustomer health insurance coverage and payment, carry out concierge services arrangement, carry out healthcare transportation arrangement, carry out customer feedback collection, attend customer feedback and prepare customer services performance reportbased on statutory/regulatory bodies requirements and acts, customer requirement and Standard Operation Procedure(SOP). |
| Tempoh Latihan | 100 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to response customer’s requirements ethically and ensures their satisfaction and return for services. Upon completion of this competency unit, trainees will be able to:- • Perform front desk task • Coordinate customer appointment • Facilitate customer health insurance coverage and payment • Carry out concierge services arrangement • Carry out healthcare transportation arrangement • Carry out customer feedback collection • Attend customer feedback • Prepare customer services performance report |
| Pra-Syarat | 0 |