Job Description (JD)
| Nama Program | Perkhidmatan Sokongan Penjagaan Kesihatan [MP-083-2:2013] |
|---|---|
| Kod CU | MP-083-2:2013-C04 |
| Competency | Core |
| Tajuk CU | CUSTOMER/CLIENT CARE SUPPORT |
| Penerangan CU | Customer/client Care Support competency unit is an activity to assist qualified personnel in handling customer/clients and attend their needs as per instructions and services requirements. The objective of this competency is to provide excellence assistance in healthcare support services. This is to sustain good affinity, fulfil customer/client needs/ requirements ethically and ensure the customer/client gratifies with facilities and services throughout their stay/treatments in accordance with customer/client service charter and company policy. The person who is competent in this competency unit shall be able to identify customer/client care support requirements, prepare customer/client for admission, carry out customer/client room preparation, and perform customer/client care assistance and record customer/client care assistance activities. |
| Tempoh Latihan | 150 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to provide excellence assistance in healthcare support services. Upon completion of this competency unit, trainees will be able to:- • Check customer care support requirements • Prepare customer for admission • Carry out customer room preparation • Perform customer/client care assistance • Record customer care support status |
| Pra-Syarat | 0 |