Job Description (JD)
| Nama Program | Pengurusan Operasi Sekuriti [DS-010-5:2013] |
|---|---|
| Kod CU | DS-010-5:2013-C08 |
| Competency | Core |
| Tajuk CU | CUSTOMER SERVICE MANAGEMENT |
| Penerangan CU | This competency unit describes the skills, knowledge and attitude in managing of customers, enhancing customer relationship and obtaining and assessing customer satisfaction data and managing customer complaint so that key performance indicator of Customer satisfaction data can be increased and service contracts can be extended for a longer period. The person who is competent in customer services development shall be able to verify customer relationship, manage customer relationship and evaluate customer satisfaction index The outcome of this competency is to provide excellent customer services by enhancing customer relationship and obtaining and assessing customer satisfaction data and managing customer complaint so that key performance indicator of customer satisfaction data can be increased and service contracts can be extended for a longer period. |
| Tempoh Latihan | 63 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to provide excellent customer services by enhancing customer relationship and obtaining and assessing customer satisfaction data and managing customer complaint so that key performance indicator of customer satisfaction data can be increased and service contracts can be extended for a longer period. Upon completion of this competency unit, trainees will be able to :- 1. Verify customer relationship. 2. Manage customer relationship. 3. Evaluate customer satisfaction index |
| Pra-Syarat | 0 |