Job Description (JD)
| Nama Program | Penyeliaan Perkhidmatan Sekuriti [DS-010-3:2013] |
|---|---|
| Kod CU | DS-010-3:2013-C01 |
| Competency | Core |
| Tajuk CU | SECURITY ADMINISTRATION COORDINATION |
| Penerangan CU | This competency unit describes the skills, knowledge and attitude requirements of security officers; supervision to carry out briefing, allocating security duties, based on Security Level Agreement (SLA), facilitating career development, monitoring security officer welfare, attend to outcomes/client complaint as well as enhancing relationship and monitoring the cleanliness of security points. The person who is competent in coordinating security administration shall be able to carry out shift briefing, monitor security officers’ attendance, facilitate security officers’ development, monitor security officers’ welfare, enhance customer/ client complaint, allocate security duties and monitor security post housekeeping. |
| Tempoh Latihan | 230 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to coordinate security administration to ensure a security supervisor be able to coordinate shift briefing and allocate security duties, facilitate career development and welfare of security officers. At the same time solve customer/ client complaint and maintain good relationship with customers. Maintain a clean and tidy security post according to security industry requirements and prompt action is taken according to regulatory requirements. Upon completion of this competency unit, trainees will be able to :- 1. Deploy security officers’ duties. 2. Carry out shift briefing. 3. Monitor security officers’ discipline. 4. Facilitate security officers’ development. 5. Monitor security officers’ welfare. 6. Enhance customer/client relationship. 7. Attend to customer/client complaint. 8. Monitor security post housekeeping. |
| Pra-Syarat | 0 |