Job Description (JD)
| Nama Program | Operasi Sistem Komputer [IT-020-3:2013] |
|---|---|
| Kod CU | IT-020-3:2013-C03 |
| Competency | Core |
| Tajuk CU | COMPUTER SYSTEM REPAIR |
| Penerangan CU | Computer system repair refers to troubleshooting, servicing and repairing a wide variety of hardware, software and peripheral problems. Problems that typically require repair include malfunction or failed hardware components, software bugs, driver incompatibilities, spyware and malware problems, network connectivity problems, operating system upgrades, and complete computer overhauls. Computer system troubleshooting can be carried out through phone call to determine and remedy to the causes of symptoms. The person who is competent in this competency unit shall be able to diagnose computer system, conduct remote assistance, carry out troubleshooting, repair computer part or components, and restore software, applications, data and configurations in accordance with company procedure and manufacturer instruction manual The outcome of this competency is to produce good condition of computer system to meet user’s requirement. The personnel who are to be trained for this competency must in prior have the following competencies: i. Competence in CU 1: Computer set-up. |
| Tempoh Latihan | 180 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to diagnose computer problem, conduct remote assistance, carry out troubleshooting, repair computer part and restore software, applications, data and configurations restored in accordance with company procedure and manufacturer manual. Upon completion of this competency unit, trainees will be able to: - • Assess computer repair job order/ change request • Carry out online computer trouble shooting • Perform on-site computer repair • Prepare computer status report |
| Pra-Syarat | Competence in CU 1: Computer set-up. |