Job Description (JD)
| Nama Program | Perkhidmatan Pelanggan Bengkel Automotif [TP-304-3:2012] |
|---|---|
| Kod CU | TP-304-3:2012-C02 |
| Competency | Core |
| Tajuk CU | VEHICLE RECEPTION HANDLING |
| Penerangan CU | Vehicle reception handling is to receive customer’s vehicle for service, maintenance or repair according to the pre-booking time slot, appointment or walk-in. The person whom is competent in vehicle reception handling must be able to greet customer according to custom and protocol, enter customer service request into pre-order/service order, perform walk around inspection on the vehicle, provide estimate cost of repair and time for delivery of vehicle and generate repair order. |
| Tempoh Latihan | 100 |
| Objektif Pembelajaran | 0 |
| Pra-Syarat | 0 |