Job Description (JD)
| Nama Program | Perkhidmatan Pelanggan Bengkel Automotif [TP-304-3:2012] |
|---|---|
| Kod CU | TP-304-3:2012-C01 |
| Competency | Core |
| Tajuk CU | SERVICE APPOINTMENT HANDLING |
| Penerangan CU | Service appointment activities are to identify the vehicles which are due for service, maintenance or repair. To contact the owners for an appointment according to the Company’s Standard Operating Procedure (CSOP). The person whom is competent in service appointment activities must be able to gather, identify customer’s information, confirm service appointment and service appointment record is generated. |
| Tempoh Latihan | 64 |
| Objektif Pembelajaran | 0 |
| Pra-Syarat | 0 |