Job Description (JD)
| Nama Program | Pentadbiran Perkhidmatan Insurans [FB-026-3:2012] |
|---|---|
| Kod CU | FB-026-3:2012-E01 |
| Competency | Elektif |
| Tajuk CU | CUSTOMER SERVICE |
| Penerangan CU | The CU title describes the competency in customer service. He or She is the person who involve in providing above-and-beyond services rendered to client. The person who is competent in this CU shall be able to attend client enquiries, handle client enquiries, check customer service effectiveness and report customer service activities. The outcome of this competency is to provide competence personnel to ensure quick response to guest enquiries and the arts of managing guest complain in maintaining guest satisfaction in accordance with company Standard Operating Procedures. The personnel who are to be competent in this competency must in prior have the following competencies:- i. Not applicable |
| Tempoh Latihan | 60 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to provide competence personnel to ensure quick response to guest enquiries and the arts of managing guest complain in maintaining guest satisfaction in accordance with company Standard Operating Procedures. Upon completion of this competency unit, trainees will be able to: - • Attend to client enquiries • Handle client enquiries • Assess customer service effectiveness • Report customer service activities |
| Pra-Syarat | 0 |