Job Description (JD)
| Nama Program | Jaminan Kualiti Industri [MC-041-5:2012] |
|---|---|
| Kod CU | MC-041-5:2012-C03 |
| Competency | Core |
| Tajuk CU | CUSTOMER SATISFACTION MANAGEMENT |
| Penerangan CU | Customer satisfaction management is to produce customer satisfaction management in accordance with customer satisfaction specification standard. The personnel who are competent in customer satisfaction management shall be able to review customer need and expectation to meet required quality. |
| Tempoh Latihan | 144 |
| Objektif Pembelajaran | 0 |
| Pra-Syarat | 0 |