Job Description (JD)
| Nama Program | Inspektorat Pengangkutan Awam [TP-037-3:2015] |
|---|---|
| Kod CU | TP-037-3:2015-E02 |
| Competency | Elektif |
| Tajuk CU | CUSTOMER SERVICES AFFAIRS (RAIL) |
| Penerangan CU | Customer services affairs is a work process of handling customer’s needs, enquiries and feedback. Therefore, efficient and pleasant customer service needs is executed according to company’s SOP and policy. The person who is competent in this CU shall be able to identify customer service requirements, carry out passenger handling, handle customer’s enquiries, handle customer complaints and report customer service activities according to customer services procedure and operation requirements. The outcome of this competency is to handle customers professionally as to ensure customer satisfaction is fulfilled in accordance to company’s objective |
| Tempoh Latihan | 320 |
| Objektif Pembelajaran | The outcome of this competency is to enable trainees to handle customer service professionally as to ensure customer’s high level of satisfaction in accordance with company’s set goal of customer service. Upon completion of this competency unit, trainees will be able to:- ? Identify customer service requirements ? Carry out passenger handling ? Handle customers’ enquiries ? Handle customers’ complaints ? Report customer service activities |
| Pra-Syarat | 0 |