Job Description (JD)
| Nama Program | Pembangunan Modul Sistem [IT-010-4:2013] |
|---|---|
| Kod CU | IT-010-4:2013-C07 |
| Competency | Core |
| Tajuk CU | APPLICATION SYSTEMS TECHNICAL SUPPORT |
| Penerangan CU | Application systems technical support is to help the user solve specific problems with a products or applications. The person who is competent in application technical support shall be able to receive case ticketing, asses root cause, prepare restoration team, execute restoration plan and get users feedback. The outcome of this competency is management and technical skills in solving reported problems and providing development support |
| Tempoh Latihan | 216 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to administer technical support activities . Upon completion of this competency unit, trainees will be able to:- • Receive case ticketing • Assess root cause • Prepare restoration team • Execute Restoration Plan • Administer customer feedback |
| Pra-Syarat | 0 |