Job Description (JD)
| Nama Program | LATIHAN PENGAJAR PEMANDUAN KENDERAAN RINGAN [TP-321-1:2012] |
|---|---|
| Kod CU | TP-321-1:2012-E01 |
| Competency | Elektif |
| Tajuk CU | CUSTOMER SERVICE ACTIVITIES |
| Penerangan CU | The CU title describes the competency in Customer Service Activities. He or She is responsible in serving customer needs and ensuring satisfaction of services provided. The person who is competent in this CU shall be able to identify customer needs, perform customer service, monitor customer satisfaction and prepare customer service report. The outcome of this competency is excellent fleet customer service activities are delivered as per customer satisfaction. |
| Tempoh Latihan | 48 |
| Objektif Pembelajaran | ThepersonwhoiscompetentinthisCUshallbeabletodeliverexcellentcustomerserviceactivitiesaspercustomersatisfaction. Uponcompletionofthiscompetencyunit,traineeswillbeableto: • IdentifyCustomerNeeds; • PerformCustomerService; • MonitorCustomerSatisfaction;and • PrepareCustomerServiceReport |
| Pra-Syarat | 0 |