Job Description (JD)
| Nama Program | Farmstay Operation [AF-064-2:2013] |
|---|---|
| Kod CU | AF-064-2:2013-C04 |
| Competency | Core |
| Tajuk CU | GUEST RECEPTION HANDLING |
| Penerangan CU | Guest reception handling is to provide excellent reception services in accordance with establishment’s Standard Operating Procedure (SOP). The personnel who are competent in guest reception activities handling shall be able to carry out guest arrival activities, attend guest enquiries & needs and carry out bill settlement activities to meet establishment requirement. |
| Tempoh Latihan | 120 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to provide excellent reception services in accordance with establishment’s Standard Operating Procedure (SOP). Upon completion of this competency unit, trainees will be able to: - • Identify guest reception handling requirement • Prepare arrival activities • Carry out guest arrival activities • Attend guest enquiries and needs • Carry out bill settlement activities • Check reception handling effectiveness • Produce reception handling activities report |
| Pra-Syarat | 0 |