Job Description (JD)
| Nama Program | Operasi Jualan & Pemasaran [FB-018-3:2012] |
|---|---|
| Kod CU | FB-018-3:2012-C03 |
| Competency | Core |
| Tajuk CU | AFTER SALES SERVICE |
| Penerangan CU | The competency unit title describes the competency in after sales services. He or she is responsible to carry out after sales service in order to cater any complaint or feedback from customer according company policies and procedure. The person who is competent shall be able to plan after sales service, liaise with customer and prepare after sales service report The outcome of this competency is to provide effective support and advice to customers and to coordinate rectification activities on product according to company after sales service policy. |
| Tempoh Latihan | 68 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able carry out after sales services in order to cater any complaint or feedback from customer according to company policies and procedure. Upon completion of this competency unit, trainees will be able to:- 1. Plan after sales service 2. Liaise with customer 3. Evaluate after sales activity performance 4. prepare after sales service report |
| Pra-Syarat | 0 |